Payments Policy
We accept payments through secure third-party payment processors.
Accepted payment methods:
- Major credit and debit cards (Visa, Mastercard, American Express)
- Apple Pay and Google Pay (where available)
Payment processing:
- Payments are charged at the time an order is placed.
- All transactions are processed securely and encrypted.
- Prices are listed in USD unless otherwise stated.
Order confirmation:
After successful payment, customers receive an order confirmation email with order details.
Payment security:
We do not store full card details on our servers. All payment data is handled by PCI-compliant payment providers.
Refund & Return Policy
We want our customers to be satisfied with their purchases.
Returns eligibility:
- Returns are accepted within 14 days of delivery.
- Items must be unused, uninstalled, and in original packaging.
- Electrical parts and custom-ordered items are non-returnable unless defective.
Refund process:
- Once the returned item is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be issued to the original payment method.
- Refunds are typically processed within 5-10 business days, depending on the payment provider.
Shipping costs:
- Original shipping costs are non-refundable unless the return is due to our error.
How to request a refund:
Please contact us at retail@longroad.one with your order number and reason for return.
Fraud Prevention & Chargeback Policy
We take fraud prevention seriously and actively monitor transactions for suspicious activity.
Fraud prevention measures include:
- Address and card verification.
- IP and device analysis.
- Manual review of high-risk orders.
Unauthorized transactions:
If you believe a transaction was unauthorized, please contact us immediately at retail@longroad.one. We will investigate and work with the payment provider to resolve the issue.
Chargebacks & disputes:
- Customers are encouraged to contact us first before filing a chargeback.
- We aim to resolve disputes quickly and fairly.
- Documentation may be requested to verify the transaction.
Abuse of chargebacks or fraudulent claims may result in account restrictions.
Terms of Service
By using this website and placing an order, you agree to the following terms.
Business information:
PartStop operates an online store selling truck parts and accessories to retail customers.
Orders:
- All orders are subject to availability and confirmation.
- We reserve the right to cancel or refuse any order.
Pricing & availability:
Prices and availability may change without notice.
Limitation of liability:
We are not responsible for indirect or consequential damages arising from the use of our products.
Governing law:
These terms are governed by the laws of the United States.
For questions, contact retail@longroad.one.
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Information we collect:
- Name, email, phone number
- Shipping and billing address
- Order and payment information
How we use information:
- To process orders
- To provide customer support
- To improve our services
Payment data:
Payment information is processed securely by third-party payment providers. We do not store full card details.
Data protection:
We implement reasonable security measures to protect customer data.
Contact:
If you have privacy concerns, contact retail@longroad.one.
