Answers
Semi Truck Parts — Answers
Straight answers about heavy-duty truck parts and buying from PartStop — no runaround. Looking for a specific part number? Cross-reference lookup · VIN lookup.
About PartStop
- What is PartStop?
- PartStop LLC is a Tacoma, WA-based supplier of premium-quality aftermarket direct-replacement parts for heavy-duty trucks and trailers. All prices are public with no account needed to buy, though B2B/fleet terms are available for businesses that want them.
- Where is PartStop located?
- PartStop is located at 1616 E 26th St, Tacoma, WA 98421, and can be reached at (253) 600-1351. Same-day counter pickup/will-call is available at this location, plus free local delivery within 30 miles (Fife, Lakewood, Puyallup, Federal Way, Sumner, Auburn, Kent, Seattle edge, Olympia edge).
- What are PartStop's hours?
- PartStop is open Monday through Saturday, 6:00 AM to 8:00 PM Pacific Time, and closed on Sunday.
- Is PartStop a real store or just a website?
- PartStop is a real physical store and counter at 1616 E 26th St, Tacoma, WA, offering same-day counter pickup/will-call in addition to online ordering and nationwide shipping to all 50 states.
- What truck makes and engines does PartStop carry parts for?
- PartStop carries aftermarket parts for Freightliner, Kenworth, Peterbilt, Volvo, Mack, International, and Western Star trucks, covering engines including Cummins ISX15/X15, Detroit DD13/DD15/DD16, PACCAR MX-13, and Volvo D13. Trailer parts are also available.
Pricing & Ordering
- Do I need a business account or login to see prices or buy?
- No account or login is required — every price is public and you can buy directly. Optional B2B/fleet terms are available if you want them, but they're not required to purchase.
- How much is shipping and is it free?
- Standard shipping is free on orders of $100 or more, with same-business-day handling and delivery to all 50 states. Orders under $100 ship at standard rates.
- Do you offer overnight or expedited shipping?
- Yes, overnight shipping is available for roughly $50 on small parts, $150 on medium parts, and $300 on large/heavy items. Free local delivery is also offered within 30 miles of Tacoma, covering areas like Fife, Puyallup, Kent, and Seattle's edge.
- Can I open a fleet or repair-shop account with terms?
- Yes, PartStop offers optional B2B and fleet accounts with terms for repair shops and fleets. This is not required to buy — all customers can shop and check out at the same public prices without one.
- How do I pay — do you take cards?
- Standard payment methods are accepted at checkout. For specific payment options or to set up B2B/fleet billing terms, call (253) 600-1351 during business hours (Mon-Sat, 6 AM-8 PM PT).
Fitment & Part Numbers
- How do I know a part will fit my truck?
- Use the free VIN fitment lookup at /vin to confirm the correct part for your specific truck. This covers Freightliner, Kenworth, Peterbilt, Volvo, Mack, International, and Western Star models with Cummins ISX15/X15, Detroit DD13/DD15/DD16, PACCAR MX-13, and Volvo D13 engines.
- How do I cross-reference an OEM or competitor part number?
- Enter the number into the free cross-reference lookup at /cross-reference to find the matching PartStop aftermarket part. You can also call (253) 600-1351 during business hours (Mon-Sat 6 AM-8 PM PT) for help.
- Are PartStop parts OEM or aftermarket?
- PartStop sells premium-quality aftermarket direct-replacement parts, not OEM parts. Any manufacturer numbers listed are for cross-reference and identification purposes only.
- What does it mean that a number is a 'cross-reference'?
- A cross-reference number is an OEM or competitor part number used only to identify which PartStop aftermarket part matches your original component. It does not mean the part is OEM.
- Can I look up parts by VIN?
- Yes, PartStop offers a free VIN fitment lookup at /vin to help you find the correct parts for your specific truck.
- The OEM number on my part is worn off — how do I find the right part?
- Use the free VIN fitment lookup at /vin to identify the correct replacement based on your truck's make, model, and engine. You can also call (253) 600-1351, Mon-Sat 6 AM-8 PM PT, for assistance.
Local — Tacoma & Puget Sound
- Is there a semi truck parts store near me in Tacoma or Seattle?
- PartStop LLC is located at 1616 E 26th St, Tacoma, WA 98421, serving the greater Puget Sound area including Seattle's edge. Call (253) 600-1351 or visit Mon-Sat 6:00 AM-8:00 PM PT.
- Do you offer same-day pickup or will-call?
- Yes, same-day counter pickup and will-call are available during business hours, Mon-Sat 6:00 AM-8:00 PM PT.
- Do you deliver locally, and how far?
- PartStop offers free local delivery within 30 miles of Tacoma, WA.
- Which cities do you serve for local delivery?
- Free local delivery covers Tacoma, Fife, Lakewood, Puyallup, Federal Way, Sumner, Auburn, Kent, the Seattle edge, and the Olympia edge.
- Can I get a part today if my truck is down?
- Same-day counter pickup/will-call is available Mon-Sat 6:00 AM-8:00 PM PT, and orders ship same business day for fast turnaround. Use the free VIN fitment lookup at /vin or cross-reference tool at /cross-reference to confirm the right part before you come in or order.
Warranty & Returns
- What warranty do PartStop parts carry?
- PartStop aftermarket parts carry a warranty of 6 months or more, depending on the specific part. Contact PartStop at (253) 600-1351 for the exact warranty terms on any item before purchase.
- What is the return policy?
- PartStop offers a 30-day return window from the date of purchase. Call (253) 600-1351 or visit the Tacoma, WA location during business hours (Mon-Sat 6 AM-8 PM PT) to arrange a return.
- What if the part doesn't fit?
- Use the free VIN fitment lookup at /vin or the free cross-reference lookup at /cross-reference before ordering to confirm the correct part for your truck. If a part still doesn't fit after purchase, it can be returned within the 30-day return window.
Brands & Engines
- Do you have parts for Freightliner Cascadia?
- Yes, PartStop carries aftermarket direct-replacement parts for Freightliner trucks. Use the free VIN fitment lookup at /vin to confirm the right parts for your Cascadia.
- Do you carry Cummins ISX15 / X15 engine parts?
- Yes, PartStop stocks aftermarket parts for the Cummins ISX15 and X15 engines. Check /cross-reference or /vin to match parts to your specific engine.
- Do you carry Detroit Diesel DD13, DD15 and DD16 parts?
- Yes, aftermarket parts for the Detroit DD13, DD15, and DD16 engines are available. Use the free VIN or cross-reference lookup tools to verify fitment before ordering.
- Do you have Kenworth, Peterbilt, Volvo and Mack parts?
- Yes, PartStop carries aftermarket direct-replacement parts for Kenworth, Peterbilt, Volvo, and Mack, along with International, Western Star, and Freightliner. All prices are listed publicly and no account is needed to buy.
- Do you sell trailer parts?
- Yes, PartStop sells trailer parts in addition to truck parts. All items are aftermarket, direct-replacement, with 6+ months warranty and 30-day returns.
Still have a question?
Call the counter — a person who knows trucks answers the phone Mon–Sat 6am–8pm, and verifies fitment by OEM number or VIN before anything ships.